Shipping policy

Payment

How do I pay?

Checkout is simple and secure. We accept Visa, Mastercard, American Express, Apple Pay, and PayPal. Your payment is processed as soon as your order is placed. Every transaction is protected with Norton Secured, McAfee Secure, TRUSTe Certified Privacy, and VeriSign. There are no hidden fees. The total you see at checkout is the total you pay.

Why isn't my card going through?

First, double-check your card number, expiration date, security code, and billing address. A small typo is the most common reason. Some banks also ask you to verify your purchase with a one-time code sent by text or through your banking app. This is called 3D-Secure, an extra layer of protection from your card issuer, and it's included as standard on every card payment. If your card still isn't accepted, try another payment method or contact your bank. We're always happy to help at smileonu@thehumble.co.

Shipping

How long does delivery take?

We know it's hard to wait for something you're excited to use. That's why every order ships within 1 business day. With Standard Delivery, it typically arrives in 3 to 7 business days, depending on your delivery option and location.

How much does shipping cost?

Shipping is free on U.S. orders of $30 or more. For smaller orders, the cost depends on your order's size, weight, and destination, and you'll see it at checkout before you pay. Questions about your order? Reach us at smileonu@thehumble.co.